We try our best to ensure that our users have a rewarding experience while they discover, assess, purchase and experience our courses. In cases where you intend to withdraw from the courses, you agree that the following withdrawal and refund rules will apply. To request a refund for payment, you should check the stated refund policy as set out hereunder to make sure that they can still get a refund for that course.
You accept that once a request to cancel your course has been received, your access to any online materials and license to use the course content held on the website will be revoked and access to Web Instructor Led training will be cancelled. In case of classroom courses the access to classrooms and attendance will be restricted.
For Classroom & Web Instructor Led Training Courses
1. Due to program demand and volume of pre-program preparation, upon your enrolment for a Classroom course and/or Web Instructor Led training course, there is no refund. You may choose to withdraw your enrolment from a Classroom course and/or Web Instructor Led training course and communication send to us by e-mail to email@example.com, seven (7) or more days before the first scheduled training session of your program, and/or you have not consumed 20% of the online course material we will refund the program fees paid After retaining the balance 10% of the program fees towards administration and processing charges.
2. No program fee refunds requests will be entertained or fee refunds given if your cancellation is informed to us less than seven (7) days of the first scheduled session of the Classroom course and/or Web Instructor Led training course n of the program to which you are enrolled or you have enrolled to the .
For Online mode (Self-paced Learning) Courses
1. If you choose to withdraw your enrolment from an Online mode (Self-paced Learning) course and communicate us by e-mail to firstname.lastname@example.org before consuming 20% of the online course material and within seven (7) days of enrolment into the course, we will refund 90% of the Program Fees paid by you, after retaining the balance 10% of program fees towards administrative and processing charges.
No program fee refunds will be made, to you if you do not meet the conditions outlined above it may be noted that we treat violations of our Terms very seriously, even if the requests are made within the designated refund policy period.
In rare situations involving unforeseen and extenuating circumstances (i.e, medical emergency) you may request to defer you participation in the classroom sessions, to the next Batch offering of the same course / Service (“Deferral”). Deferral may be granted at sole discretion of Manipal Global Education.
Refunds due to Technical Issue: Refund policy if you suffer a Technical Issue on the website.
Refunds will not be granted due to technical issues faced by you at the time of enrolment to Programs listed on our website, unless you allow us to adequately try and assist you after you providing all detailed description of the Technical Issue that you faced on the website. If we are unable to resolve the issue, we will issue a full refund of the Program Fees paid for that failed instance due to Technical Issue. Please contact us to solve the issue, before requesting a refund for a technical issue. Final decision on whether the issue is due to Technical Issue or not, solely lies with us, and you expressly waive all your rights or rejections against the same. A “Technical Issue” with the enrolment process means where your enrolment to the Program failed after the payment of Program Fees has been charged to your bank account or credit card account.
To meet the condition for claiming a Technical Issue, you have to meet the following criteria:
a) you should have made a purchase for enrolment to a course on the website;
b) you must bring the Technical Issue to our attention in writing by sending an email to email@example.com, as soon as the issue is detected and providing all detailed description and circumstances of the Technical Issue. The claim must be made at the latest 24 hrs after the time and date of the Technical Issue has occurred on the website and our response for additional information or cooperation on the Technical Issue. You must not have directly or indirectly caused the Technical Issue (through your own action, omission or negligence). That you have not failed to receive our welcome Program enrolment e-mail due to use of filter or email-blocking technology that prevents the correct delivery of email to your registered email, intimating your enrolment to the Program, that you have opted.