Customer Service Management

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Overview
  • Customer Focussed Processes
    66% of customers switch companies due to poor service. After completing the course, you can start developing customer focussed processes and improve your customer service protocols.
  • Who Should Attend
    Service managers, floor managers, customer service executives, budding entrepreneurs, and professionals looking to improve customer service
  • Higher Customer Retention
    There is a 92% customer retention among companies with a well-crafted customer service approach. Post-completion of this customer service skills training, you can help your organization build an internal customer service culture.
  • Create Positive Impact
    Learn how to create a positive impact on customers while dealing with a negative situation.
  • Expert Faculty
    Learn from experts who come with a vast experience in customer service training programs.
Customer Focussed Processes
66% of customers switch companies due to poor service. After completing the course, you can start developing customer focussed processes and improve your customer service protocols.
Who Should Attend
Service managers, floor managers, customer service executives, budding entrepreneurs, and professionals looking to improve customer service
Higher Customer Retention
There is a 92% customer retention among companies with a well-crafted customer service approach. Post-completion of this customer service skills training, you can help your organization build an internal customer service culture.
Create Positive Impact
Learn how to create a positive impact on customers while dealing with a negative situation.
Expert Faculty
Learn from experts who come with a vast experience in customer service training programs.
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Course Curriculum
1.1 Internal Customer Service

Creating a Service Vision
Developing Customer-Focused Processes
Building Internal Collaboration

2.1 Customer Service Confrontation and Conflict

Acknowledging Customer’s Emotions
Apologizing to the Customer
Appreciating the Customer’s Engagement
Acting to Reach a Solution

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Frequent Questions we get
Why should I take up a Manipal ProLearn course?

Manipal ProLearn, a part of Manipal Global Education Services, offers a variety of professional certification courses across Technology, Digital Marketing, Data Sciences, Project Management, and Finance domains.

Carrying forward the Manipal legacy of over six decades in education, Manipal ProLearn helps working professionals and students to enhance their skills and fast-track their careers. Manipal ProLearn has partnered with industry leaders like Google, Microsoft, AWS Educate, EY, Sandbox, Manipal Academy of Higher Education, and Chartered Institute of Management Accountants (CIMA) to provide quality courses that add to your skill set.

We have redefined learning in the professional certification program space with a wide range of course options taught by expert faculty on an award-winning learning platform. Benchmarked against global certification standards of PMI, CIMA, PMBOK etc., our course content is designed and developed by industry experts. Not only are these certification courses good for skill enhancement, but with industry recognised certification, they are also a great value-add to one's resume. Over the last two years, more than 80,000 learners have advanced their careers with the help of our courses.

Do I have to clear any entrance (screening) test before taking up the course?

Currently, none of the courses has an entrance test. But some certifications might have their prerequisites which are mentioned on the respective course pages.

What type of support can I expect in terms of course material, assessment, evaluation, feedback, discussion forums, mentoring etc.?

Once you have enrolled in a course, you will receive a welcome e-mail and a telephonic call from our customer support team. The features offered as part of the course will be explained clearly by our representative and also will also be listed in the mail correspondence.

Besides, our Customer Support team is available between 8 AM to 8 PM every day to help students on any course related issues.

Will I be able to access the course material post-completion too?

The course material access will be active till the validity of your course which is 12 months from the date of your enrolment.

How will successful completion of the course improve my job prospects?

Manipal ProLearn gives learners an edge when it comes to employment opportunities. By partnering with industry leaders to provide quality courses, we add to your individual skill set and make you industry ready. Also, the constantly expanding list of top-end knowledge partners ensures that learners are exposed to the latest developments and trends across sectors.

What should I do if I face any issues?

In case you come across any issue, please write to us at support@manipalprolearn.com and we will be happy to assist you. 

Do you have a refund policy if I am not satisfied with the course and want to withdraw? Is there a timeframe for the same?

All refund requests received by Manipal ProLearn are processed through the same gateway within 14 working days of receiving the request. For any exceptional cases where you have not received the refund amount, please write to us at support@manipalprolearn.com We shall get back to you with an update on your refund request or valid reasons in case of rejections.

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