Openings for Monitoring Trainees in 22by7

22by7 is hiring for Monitoring Trainees for their Bangalore office. Kindly go through JD below and in case you are interested in applying, please mail your updated profile to placements@manipalprolearn.com. 

LAST DATE TO APPLY: 6th Sep 2017

JOB DESCRIPTION (JD):

JOB LOCATION:         Bangalore, India

ROLE:                           Monitoring Trainees

NO. OF OPENINGS:   04

EXPERIENCE :            Fresher’s are Welcome Too

QUALIFICATION:       Diploma/ Graduate / BE with CCNA/MCP and basic Networking Knowledge

 

DESIRED CANDIDATE:

• The candidate should have excellent written and verbal skills as they would have to interact with different clients
• Preferable to have knowledge on networks and security systems
• Desire to Learn
• Good Aptitude with Positive Attitude

 

JOB DESCRIPTION: 

• The employee shall monitor the incoming tickets with respect to all the clients. He / She  shall close the false alerts and dummy tickets
• The employee shall try to solve the tickets taken up by him / her with the assistance of colleague or his / her senior. Else , he / she shall escalate the problem to the higher level 
• The employee shall be logged on to the support tool during his/ her presence in the office premises. In case, the problem is not solved, he / she shall raise a ticket for the same. 
• The employee shall monitor the client servers and shall report if any critical alerts are received. 
• The employee shall check the backups running with respect to all the clients and status for the same has to be communicated to the concerned personnel. 
• The employee shall check for Windows updates, Anti Spy ware and antivirus updates and shall send a report on the same. . 
• The employee is expected to learn and work on issues while he/ she is assisting his / her senior. 
• The employee shall try to upgrade his technical skills. 
• The employee shall update colleagues on the status of the job performed. 
• The employee shall update his activity in the reporting tool on a day to day basis.